Denny’s robot server goes viral on TikTok
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The American restaurant is always up for a change. A viral TikTok video showing a robot waiter at a Denny’s restaurant has customers wondering if this is the future of the popular breakfast chain.
“Here is breakfast,” said a customer in the video. “We are hungry.”
A spokesperson for Denny said FOX Company that the California video site has been testing the technology for about 60 days.
“We fully support the initiatives of our franchisees and encourage experimentation with methods that surprise and delight our customers,†the company said. “As testing continues, we will be listening to feedback from our guests and employees for a future deployment, but at this time there are no immediate plans for expanding testing. “
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The video elicited a wide variety of responses, from approval to concern.
“Cool, I just saved $ 12 without tip,†says a TikToker.
“Never call, don’t answer, always on time, no interpersonal relationship drama, never complain… I’m sold,†commented another.
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Others were less willing to support the test.
“Boycott Dennys,†one user wrote simply. Another threatened to “come out” if approached by a robot waiter.
“Human or I don’t do business with you. The video has already been shared over 2,200 times.
The service robot is emerging at a time when Americans are more than ever ready to quit their jobs.
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The current labor shortage, dubbed the Great Resignation, reached a record 4.4 million resignations in September, according to the Job Openings and Workforce Turnover Survey. Ministry of Labour.
“Welp, people quit their jobs and don’t want to work anymore… so there you go…†one person commented.
“Looks like a trial is waiting to take place,” added another.
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The host robot is provided by Bear Robotics. Founded in May 2017, the company sees itself as the brainchild of catering experts and technology entrepreneurs. From a video about the company Instagram account, he joined the Denny’s team earlier this month.
“Whether you’re running a restaurant or hosting elite dining experiences, there is so much hustle and bustle behind the scenes. It is not only costly, but also creates barriers between your guests, your servers and the moments that matter. “says the Bear Robotics website. “By automating the extra work, we promise you’ll see lower revenue, fewer errors, better reviews and loyal customers. “
Although rare, Denny’s isn’t the first restaurant to use a robo-waiter.
Restaurant Sergio CEO Carlos Gazitua is a strong advocate for the Californian company’s product. In an appearance on “Cavuto: Coast to Coast†last month, Gazitua said this resulted in larger tips for better service.
“With robotics, what we were able to do was basically move the food back and forth so that our servers could spend a little more time with our guests, going to four or five tables,†Gazitua told FOX Business. ‘ David Asman.
Sergio’s Restaurant President and CEO Carlos Gazitua explains how robot waiters help serve more tables while tipping more human employees.
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The Florida restaurant added the robot to $ 1,000 per month to improve its efficiency rate, and it was successful.
“Guests love it because they see more of their server,” Gazitua added. “They are able to have a better hospitality experience, to manicure this table and it is a great victory for the waiter who earns more and works less.”
Gazitua said human servers receive higher tips and are able to provide better service at their tables, thanks to the robots.