Deposits, DIY dyes and nail scissor haircuts
Hairdressers and barbershops across the country are returning to work today, and while they are keen to return to the styling side, they are ready to tackle questionable DIY jobs first.
When the stylists last returned, they were faced with boxed dyes, alarming roots, and crooked cuts. Lorraine Martin of Revo Hair & Beauty in Parnell Place says her clients for the most part avoided store-bought dyes during the first lockdown, but notes that it was a longer period away from the salon. She says some warned her ahead of time that they were trying to tackle some issues on their own.
“I have to say our customers were very good on the first lockdown and we didn’t have too many disasters ahead of us when we reopened,” she told the Irish Examiner.
“Of course you have really long roots and a lot of brassy in our blondes, but it all can be sorted out eventually, maybe not perfectly on the first visit, but close enough. However, this delay has been longer and we have received a few emails from customers, especially blondes, who have used canned dye at home and cannot understand why it is now orange. The color of the house is not the same as the color of the living room … you will never get the same results.
She has also seen some clients fully embrace their natural tones.
“A few people have let their gray come in and love it now and that’s okay too. The gray tones are all in it!
Likewise, Frank O’Neill, director of D’arcys Hairdressing at Paul Street, says they know what to expect this time around – and a lot of questionable cuts can be blamed on inappropriate tools.
“When we reopen, we expect to see a lot of DIY jobs,” he says.
“But I can’t wait to hear people’s experiences and I am delighted to be back with our team.”
As for what type of date is most requested, Frank and Lorraine both saw a theme: everyone wants their color done.
“Customers can’t wait to come to the salon to paint their colors. It’s usually the first date they make, and then they ask about the fit, but with priority over getting a color date, ”says Frank.
Lorraine says color appointments are in high demand, as well as restyling cuts.
“Our most requested service is certainly color followed very closely by requests from our haircut specialist Fiona for haircut makeovers.”
It’s not just hair care in demand: Lorraine has also seen a high volume of demand for its beauty services.
“We take care of everything here at Revo, so most customers reserve their eyelashes, eyebrows and spray tans in the same week. People want to feel good about themselves again. ”
While many loyal customers were ready to set up a date, D’arcys and Revo saw their waiting lists grow and new appointments have not been available for some time.
“We had a waiting list for people who started contacting us via email, Instagram, Facebook, etc. since February, ”explains Lorraine.
“As soon as we had clarification on a reopening date, we texted all of our customers to start ringing the next day. It took us over a week to go through our list and take phone calls, but we did and are more or less booked for the next month after reopening. ”
D’arcys staff will be working seven days a week to facilitate their customers after the reopening.
“We had clients registered in our system whose appointments were canceled due to our third lockdown. We had to postpone those appointments, then we had to work on all the emails and social media posts, ”says Frank.
“We’re pretty full for the next two months and our phone lines crashed when we reopened them. We are now open seven days a week to catch up and we have extended our working hours to try to accommodate everyone as quickly as possible. ”
A deposit-based reservation system has become popular with many salons hoping to avoid guest no-shows during this time of high demand. This is a requirement introduced by D’arcys some time ago.
“We’ve had a drop-off system in place for a while now and it guarantees an appointment with a stylist which can take up to two and a half hours of the allotted time,” notes Frank.
However, Lorraine says they’re lucky Revo’s loyal customers rarely cancel and therefore haven’t introduced a deposit requirement.
“We do not accept a deposit for our reservations as the majority of our reservations are from loyal customers who will contact us if they need to move or cancel. We of course welcome new clients and are confident that they will show up for their appointments. We also send all customers an SMS reminder the night before. ”
- Wear a mask throughout your visit, as you would in any store.
- Do not attend your appointment if you are unwell or have symptoms of Covid-19.
- Bring your own tea, coffee or water as most lounges are unable to offer refreshments Bring a book or magazine or make sure you have an audiobook or podcast ready to listen as reading material common will not be available in the lounges.
- To be on time. If you are late you will postpone the next client’s appointment and if you are too early you may have to wait outside.
- Pay by card if possible, most salons want to avoid cash payments, but make sure your salon can accept card payments in case you need to go to an ATM along the way.